"Practice the three simple phrases that heal relationships, strengthen connection, and change the world. We all believe that saying, "Thank you," "I'm sorry," and "Tell me more" will help us become better people, friends, partners, employees, neighbors, and global citizens. And yet, having been brought up on rugged individualism, we often slip into self-centeredness and a corresponding sense of entitlement. We have lost the ability to speak with gentleness...