Homebound Delivery Policy

Patron Eligibility

Homebound service will be provided to residents of Ludlow, MA who are not able to come to the library. “Homebound” is defined as being generally confined to the residence either temporarily, due to illness or accident, or permanently, due to age, disability, or other mobility problems.

Library Card Registration/Use

Each homebound patron must register for a library card if s/he does not already have one. New library cards will be mailed and homebound patrons must retain their cards. Several options will exist for setting up a new account.

  • New patrons can be mailed an application by the library, and they mail it back filled out with a copy of their photo ID
  • If able, patrons could make a one-time visit to the Library to set up a new account.
  • Accounts cannot be created over the phone. An application must be filled out by one of the methods stated previously.

 

Delivery Schedule/Loan Period

Bags will be supplied for deliveries. Each bag will have an affixed name with the patron’s name, home address, telephone number and other contact information.

Materials will be delivered by the volunteer from the Hubbard Memorial on the 3rd Thursday (subject to change) of the month beginning at 1:00pm. This once a month delivery may expand in the future as we judge the amount of participants and the demands for the service. At the time materials are delivered, the items from the previous delivery will be retrieved and returned to the library.

Fines/Fees

There is no fee for homebound delivery. Overdue fines will not be charged on items from the Hubbard Memorial Library. Only items belonging to the Hubbard Memorial Library will be allowed.

Items obtained through ILL may still be subject to owning library’s borrowing rules. The replacement costs will apply for damaged or lost items from any library.

Loan Periods

One-month loan periods, with one available renewal.

Materials Available for Homebound Delivery

All formats of materials are eligible for homebound delivery, but items in high demand may be excluded. Homebound patrons will receive longer hold times on checkouts as stated above. To avoid making other patrons wait extended periods of time for materials, certain items will not be included in the program. In addition, items with holds will not be available to the homebound delivery program. Each delivery will be limited to one delivery bag.

Requesting materials

  • Call the Library to make requests or make requests online.
  • Arrange for a staff member to choose titles for you in a certain genre or material type (Discussion required with Library staff to begin).

 

Delivery Guidelines

The Hubbard Memorial Library is also committed to ensuring that all delivery recipients be treated with dignity, respect and impartiality. In addition, the Hubbard Memorial Library is committed to ensuring that the volunteers be treated with dignity and respect and that he/she is safe while serving the public. To that end we have established a set of guidelines that delivery recipients need to abide by

  1. Patrons must be punctual at delivery time. The Hubbard Memorial Library reserves the right to leave after waiting for five minutes for any individual patron to answer the door so as not to make others wait longer for their deliveries.
  2. All patrons must speak courteously to the driver at all times. Any words or acts of intimidation will not be tolerated and may lead to the Hubbard Memorial Library suspending further access to the Homebound Delivery program for that individual.
  3. Proper attire is required at delivery time.

 

  • Patrons must protect all library materials while in their custody. Any library material currently in the possession of the homebound patron appears to have been willfully defaced, mutilated or damaged while in the custody of the homebound person.
  • Volunteers may recommend suspension of the service for violation of any of the following guidelines. If a volunteer wishes to recommend suspension of service because the occurrence of any of the above is deemed to make the home environment for delivery unsafe or inappropriate, the volunteer shall provide the Library Director with notice of why such action occurred together with any recommendation for length of suspension of service.

 

The Circulation Department shall send written notice to the patron with the reason for and the length of, any continuing suspension of service and shall provide a copy of the notice to the Library Director. No suspension of service in excess of thirty (30) days shall be imposed unless it is recommended by the Library Director. Any homebound patron may request in writing that the suspension of service be reviewed and reconsidered.

If you have any questions, please feel free to call Patrick McGowan, Library Director at 413-583-3408 Ext. 110.

 

Approved by the Library Board of Trustees 07/21.